Frequently Asked Questions

These are all genuine emails with genuine answers. If you have a question about the Mooncup you may well find the answer right here!

Public toilets

Dear Su,
How do you use it in public toilets?

Cheers,
Helen

Dear Helen
You can still use your Mooncup in Public toilets. Simply take a small bottle of water into the toilet with you and rinse it with this. Alternatively you can wipe with toilet paper and give your Mooncup a thorough clean at a more convenient time.

Best Wishes
Su

» back to top

Light flow

Dear Su

My flow is very light and I find tampons extremely painful to remove. Is it ok to use a Mooncup with a light flow?

Kath

Dear Kath

Yes it is fine to use the Mooncup when your flow is light. The Mooncup is not absorbent and will not cause dryness so you will find removal much more comfortable than with tampons.

Best wishes

Su

» back to top

Dispatch / Packaging

Dear Su

How big is the mooncup package - will it fit through my letterbox?  If not, is it discreet, i.e. can I get it delivered to my boyfriend's work without worrying about causing any offence or much laughter ;-)

Yvonne

Dear Yvonne

The Mooncup comes in an A5 brown manilla envelope with an address label on the front and our company name and address written in small letters at the bottom of the label. There is no indication of what is inside the package. It may be helpful to you to know that the package is small enough to fit through a standard letterbox and doesn't need to be signed for so you don't need to be at home to receive it.
Hope this helps!

Best wishes

Su

» back to top

New moons (just started menstruating)

Hi.
I've just heard about your moon cup and it sounds pretty good. I'm wondering if it is recommended for use by a girl who has just started menstruating. Any caveats I should know about? My 11 year old daughter is not quite there yet but will be sometime soon and if this is as great as it sounds I would like to recommend it.
Thanks for your response.

Joanne

Dear Joanne
Yes young girls (New Moons!) are physically able to use the Mooncup. It is possible to use the Mooncup from the very first period as our bodies are designed to give birth to full size babies at this time! The more confident that your daughter is about her body the easier it will be for her. As with tampons, it will require practice at first. She may like to use a lubricant such as KY Jelly (not petroleum jelly) to make insertion easier to begin with. I hope that this helps.

Best Wishes
Su

» back to top

Hymen

Dear Su,
I saw the Mooncup at the Mind Body & Spirit festival and was rather dubious about it but I have been thinking about it quite a lot as I want to become more active and learn how to swim. As far as I am aware my hymen is still intact, so I was worried about using it and wasn't quite bold enough to ask the lady at the stand.
Yours sincerely
Sharon

Dear Sharon
Thanks for getting in touch. If your hymen is still fully intact the use of the Mooncup is likely to cause it to tear or break. The hymen is a thin membrane, with a space or spaces for periods to flow through, which partially blocks the opening of the vaginal entrance. Hymens come in various shapes and designs. Your hymen may be shaped like a septum (a thin line of skin which divides the centre of the vaginal opening, as does the septum of our nose), or you may have a hymen shaped like a crescent moon around the bottom or side of the vaginal opening. Interestingly, not all women are born with hymens, and hymens can break without women knowing it. Strenuous activities, such as bicycle riding, horseback riding, stretching, or dancing, can also cause the hymen to break. Also a woman's hymen could have been broken or stretched by sexual activity, even if she has not yet had sexual intercourse. Once torn or stretched, the hymen becomes an irregular ring of tissue around the vaginal opening. If you would like further advice I recommend that you pay a visit to your local well woman or sexual health clinic.

Best Wishes
Su

» back to top

Leakage

Hi,
Just writing for some advice. I bought a Mooncup at Glastonbury festival after wanting one for so long. I have been using it month after month and still I leak. I have to use pads as well, and my main reason for wanting Mooncup was for eco reasons. Please help me because I don’t want to go back to the old ways.

Yours Catherine

Dear Catherine
I am sorry that you are having problems. There are some things to try to stop the leaking. You need to check that the whole of the stem is fully inside you. If there is any sticking out this will make it leak as you move. You need to remove your Mooncup and cut the end with scissors a little at a time until it is fully inside you, and comfortable. Also check that you are aiming towards the small of your back along the slant of your vagina, and try not rotating the Mooncup after insertion, but clamp with your muscles instead. Sometimes a full bladder or bowel can dislodge the Mooncup and make it leak. If there is no improvement and you have the B size it may be that you need the A. Please email as we may be able to exchange your Mooncup for the size A. If you already have the size A we recommend that you try some pelvic floor exercises to tighten the vaginal muscle.


Best Wishes
Su

» back to top

Which size

Dear Su
How can I tell whether my Mooncup is the before or after childbirth size and what is the difference in size?
Hazel

Dear Hazel,
If you hold your Mooncup up to the light you will see an A or a B stamped in the bottom of the cup. A is after childbirth, and B is before. The length of the cup is 50mm for both sizes, and the diameter across the top is 43mm for the size B and 46mm for the A. The stem is 21mm long. I hope that this helps.
Best Wishes
Su

» back to top

Lubricants

Hello!
I am about to order a Mooncup (just waiting for my next paycheque), and I have a question. I know that oil-based lubricants and latex do not mix, but I also know that one of the unique things about the Mooncup is that it is silicone, not latex. Does this mean that I can use oil-based lubricants to help with insertion, without worrying about damaging the rubber? Thanks so much for your help!

Kate

Dear Kate
We recommend that you do not use oil-based substances with the Mooncup as apparently they can weaken the material over time. Water based lubes are fine.

Best Wishes
Su

» back to top

What is it made from and is it safe?

Hi
I am worried whether the Mooncup can "give anything off" into my body when i am using it, like chemicals leaching out into my system. can you clarify?

The Mooncup is made from a medical grade silicone elastomer. This kind of material is also used to make things like contact lenses, prosthetic devices and replacement heart valves- so you see it is used in many applications for prolonged internal use within the body. One of the reasons it is so suitable for internal use is because it is biologically inert, which means that it cannot any reaction in the body. That is why it is also a hypoallergenic material. It contains no toxins that can be absorbed by the body.

» back to top

TSS

Dear Su
I've been using my Mooncup for the first time these past few days and it seems to be working really well. Everything everyone says about it on your site is true. I particularly like the idea that I can forget about it and just need to empty it once on waking and once before sleep. However I'm still a little concerned about the risk of toxic shock syndrome from leaving it in for a long time. My cup only gets about half full in half a day, so is it okay to leave it in for those 8 hours without changing it?

Thanks
Lucy

Dear Lucy
Thank you for your email. I am glad that you are getting along with your Mooncup! You are right to be concerned about toxic shock syndrome, and with the Mooncup it is important to regularly remove and clean it as by doing so you prevent any build-up of the bacteria that cause this illness. We recommend that you remove and clean your Mooncup 4 times during a 24-hour day and that you boil it for 5 minutes between periods. TSS has been linked to high absorbency and prolonged use of tampons. The Mooncup differs from tampons in that the material that it is made of does not support the growth of bacteria in the way that the rayons and cottons used in tampons do. Menstrual cups have been around since the 1930s but have not been associated with toxic shock syndrome. TSS is most common in women aged between the ages of 15 and 19 and the risk of contracting it decreases with age. As a precaution, you should be aware that the symptoms of TSS could include sudden high fever, vomiting, diarrhoea, dizziness, fainting, or a rash rather like sunburn. Should you experience these symptoms during your period you should remove your Mooncup and contact your GP immediately. I hope that this information is useful for you.

Best Wishes
Su

» back to top

Promotional info

Dear Su
I bought a Mooncup at this years Glastonbury festival and would like to spread the word to some of my friends and family. Those who are Internet friendly I have directed to your website but I have been asked for written information such as the leaflets I was given with my Mooncup. I was also wondering if you had any stickers I could have to advertise the Mooncup around my University. I am a student and think that there would be many people interested in such an effective alternative to tampons.
Many Thanks.
Julia

Dear Julia
Many thanks for your email. I am glad you like your Mooncup! Please email your address and I will send out leaflets and stickers to you. Please let me know if you would like more. Many thanks for spreading the word!

Best Wishes
Su

» back to top

Sex

Hi
Can you advise if the Mooncup is safe to leave in during penetrative sex (not obviously as a method of contraception)?
Thanks
Mickie

Dear Mickie,
No, the Mooncup is not for use during sexual intercourse. It would be in the way as it sits low in the vagina, not high like the contraceptive cap.

Best Wishes
Su

» back to top

Removal Problems

Dear Mooncup
I have just tried my Mooncup for the first time. Am I alone in having problems removing it?
Please help!
Helen

Dear Helen,
No! It is a question of practice, and some women find removal a little difficult at first! You do not explain what the problem is exactly, but there are two usual difficulties:

1 Too much suction: Before inserting your mooncup, try inserting a pin into the small holes around under the lowest ridge on the rim of the Mooncup. These can become blocked, so wiggle a pin in each one to ensure that they are clear. You can always release the seal by inserting your finger alongside the Mooncup and squashing it sideways, if squeezing the base does not work.

2 Not being able to get hold of the Mooncup: this is a combination of position, and, often, panic! Try to sit on the loo or squat, and use your 'bearing down' or pushing muscles to move the Mooncup down before you try to get hold of it. You should be able to move it down to the entrance to your vagina where it is easier to get hold of! The best method for doing this is to use a sequence of small downward motions. It may feel as though th Mooncup rises again after releasing each motion but it will be gradually pushed down. Small motions avoid tension and panic!

Standing or lying down makes your Mooncup harder to reach.

And yes, staying calm is helpful too!
I hope this info is useful.

Best Wishes
Su

» back to top

Post-birth

Hello,
I've been using a Mooncup very happily for the last year. I'm now expecting our first baby in October, and I wondered if I can use the Mooncup for the bleeding after the birth? I've heard that you shouldn't use tampons, but wondered whether the Mooncup would be OK.

Best wishes,
Kelly

Dear Kelly
It is not recommended to use internal protection for the first six weeks after giving birth. This is because of the increased risk of infection (after trauma to the vaginal tissues.) It would probably be a bit too tender as well! I would use washable cloths for this post birth bleed.

Good luck, and best wishes
Su

» back to top

Urinary tract infections

Dear Su

The Mooncup sounds like a very interesting product, but I would like to ask you a question before trying it. When I used a diaphragm, I had problems with urinary tract infections. Have there been any experiences of women suffering urinary tract infections from the use of the Mooncup?

Many Thanks

Sarah

Dear Sarah

The diaphragm is worn higher in the vagina than the Mooncup, which sits low down in the vagina, where a tampon would sit. However it is still possible that the rim of the Mooncup may exert pressure on the urinary tract and if you have been affected by problems of this nature in the past we would recommend that you check with your GP before using the Mooncup.

Best Wishes

Su

» back to top

Thrush

Hi Mooncup!

I have always suffered with thrush and I find that using the diaphragm contraceptive cap makes this worse. Do you think that the Mooncup will aggravate the thrush too?

Cheers

Maia

Dear Maia

Thanks for your email. To the contrary, women who have suffered from thrush with tampons have reported an improvement with the Mooncup. The diaphragm is made from latex rubber, and many women have an allergy to latex, even a minor allergy, which may have contributed towards the infections. The Mooncup can be boiled between periods or soaked in sterilising solution to keep it clean. The most important way to prevent infection is to wash your hand before inserting or removing your Mooncup (this applies to tampons too!). I hope that this info is useful.

Best Wishes

Su

» back to top

IUD

Hi Su,
A friend passed on your web link to me - it's amazing. Please can you tell me whether it is perfectly safe to use with the IUD?
Thanks a lot and keep up the good work,

Kate

Dear Kate
There should be no problem with an IUD. I have used the two together myself as have hundreds of other woman. Its a good idea to ask your GP/clinic if they can trim the IUD strings to keep them short. You may also like to check your IUD strings periodically to make sure it hasn't been dislodged. If you have any queries you should check with your GP/clinic.

Best Wishes
Su

» back to top

Silicone Implants

Hi Su
I am a little confused regarding silicone, with regard to problems women have with breast enlargements!!, I don't have much of an understanding of this, and am looking for some feedback. Thank you for your time

Anna

Dear Anna
The Mooncup is made from a very different material to the breast implants that caused so many problems. They were gel held in a bag and the gel started to leach out over time into the body. The Mooncup is made from a solid medical grade silicone, the sort of material that replacement heart valves or catheters are made from. I hope that this is useful.

Best Wishes
Su

» » back to top

Endometriosis

Hi Su! I have recently purchased a Mooncup over the Internet after hearing about it via this webgroup on livejournal.com . It seems now that there has been a petition to the FDA in the USA regarding other brands of menstrual cup and their supposed links to endometriosis (www.endocenter.org) Understandingly, there's been some concern over this, and I was wondering if you would have any comment? Thanks.

Rachel

Dear Rachel
Many thanks for the links. Unfortunately, the causes of endometriosis are unknown, and may be multiple. It has been suggested that devices which block the release of menstrual debris, such as menstrual (and perhaps tampons?) may be linked to the onset or worsening of endometriosis. Please bear in mind that at this time there is only a theoretical link between the use of menstrual cups and endometriosis, however as a safeguard I would recommend emptying your cup as often as possible.

Best Wishes
Su

» back to top

Heavy periods

"Hi I am using my mooncup for the third month and think it is wonderful. However, on the heavy couple of days, it does leak which means I have to use a pad as well.  I have tried all the advice: pointing at small of back, clamping down instead of turning, but it hasn't made any difference.  I do yoga so my vaginal muscles are in quite good shape (i have two children).
Any other suggestions?

Thank you

Thank you for contacting us for advice. Yes, the Mooncup works very well with heavy periods. It forms a seal with the vaginal wall, which makes it very reliable against leakage and holds approximately 3 times more than a tampon or sanitary towel so you will find that you have approximately 3 times as long between needing to attend to your Mooncup. Please feel free to contact me again if you have any further queries at all.

Best Wishes,

Donna

» back to top

Backflow / inverted postures

Hi, I have been looking through your site and think that the mooncup looks fantastic but i have one reservation/question. As the menstrual blood is just collected rather than absorbed, what would happen if you were to go upside down or lay down with your pelvis raised above your body. I know this sounds a really strange question but i do really want one and i just need to know what woud happen if i was to lay down or go on an upside down ride at a theme park. Sorry if you think this is an odd concern!

Thank you for your enquiry. Firstly your concern is far from odd, it is not an uncommon query. Using the Mooncup as a collective device will not create any additional risk than these kind of activities may be associated with when you are menstruating. I don't know if you are aware that there is an ongoing debate regarding whether or not it is appropriate for women to adopt any inverted postures during menstruation, for instance shoulder stands in yoga are cnsidered by some to be alleviative menstrual symptoms during a period, whilst others say that this posture should not be done during menstruation because of the potential for retrograde flow (back flow). It comes down to a personal decision, depending on your opinion. I include some internet links below on this subject...

www.yogajournal.com/practice/546_1.cfm www.yoga.com.au/Infosheets/Menstruation Info Sheet.pdf ask.metafilter.com/mefi/5572 www.skys.com.au/women_inverted.html

I think that overall the concerns in these areas are associated with being in inverted postures for a prolonged time, and even then the retrograde theory is just that, a theory, it has not been shown be true. The Mooncup is suitable for night-time use and all forms of sports so there is no need for concern in the doing the activities you describe. I hope that this helps you, let me know if you have any further questions. Best Wishes, Donna

» back to top

Insertion problems

i just received my mooncup through the post and am finding it really hard to use. i can't seem to insert it. could you give me any tips?

thank-you

Thank you for your email.  I'm going to need a bit more detail to be able to offer you specific advice for the difficulties you are experiencing, why exactly can you not insert it?  If you are having problems with keeping it folded you will need to practice until you find a method that works for you. If you are having problems with actually passing it through the entrance of your vagina again with practice this will improve.  The most important thing is to remain as relaxed as possible, otherwise our muscles tend to tense up and work against us.  Just take your time and practice now and again when you are not menstruating until you feel you have gained confidence and found what works best for you.  A water-based lubricant (such as KY jelly)can also make things easier initially.
Also make sure that you are running your mooncup under water before attempting to insert it as this reduces any potential friction too.
I hope that something here will be helpful to you, but let me know more specifically what guidance you need and I'm sure we will be able to find a solution for you.

Best Wishes,
Donna

» back to top

Sports

I am almost convinced about buying a mooncup however I do a number of aerobics classes during the week. During the week of my period I do sometimes go but often wear a pad as well as a tampon in case of leaks when jumping - would a mooncup be OK during exercise (including in swimming pool?)

Thank you for your enquiry. The Mooncup is ideal for use whilst doing all sports, including aerobics and swimming. Many women tend to use a pantyliner whilst they are still gaining confidence in the reliabilty of their Mooncup, but before long it will provide you with far more confidence than other option. Feel free to contact me again if you have any further questions at all.

Best Wishes, Donna

» back to top

Is it messy?

I only heard about your mooncup today, but am intrigued, especially for the health aspects. I have big reservations though about how messy it is and difficult to remove. Can you please tell me whether this is true? Do you tip any blood into the toilet then wipe it? Is there then a lot, it sounds horrible! Is it like inserting a tampon though in terms of the amount of blood you come into contact with?

Thanks!

Thank you for your enquiry. The Mooncup is actually suprisingly unmessy to use. Yes, when you insert its the same as inserting a tampon with regard to the amount of blood you come in contact with. When you remove the Mooncup the outside of it is generally clean, with all your blood collected inside of it. It stays upright (and is rarely full anyway) until you tip it up to empty it down the loo. Then you simply rinse, or wipe, befor re-inseting. You will see your blood, but you will not have much actual contact with it. Many women find that once they get used to it, seeing your blood is actually a very good way of being in touch with your body and can lead to a greater sense of acceptance and well-being during menstruation! Its really not horrible, its just different at first. Let me know if you have any further questions at all. Best Wishes, Donna

» back to top

Night use

Hi can you please let me know if the mooncup is safe to wear at night? Many Thanks

Dear Sarah, Thank you for your enquiry. Yes, the Mooncup is sake to wear at night. You will need to ensure it is empty before going to bed and then empty it again as soon as you wake, but because it is safe to be in place for 8 or so hours there is no problem with using it at night. Please feel free to contact me again if you have any further queries at all. Best Wishes, Donna

» back to top